FAQs

GENERAL QUESTIONS

 

PAYMENT

What methods of payment do you accept?

Pretty much anything! We accept Interact e-Transfer, credit card, and PayPal, and if you're an Ottawa resident picking up your order, we accept cash.  All options are available when you get to the end of the checkout process on our website. 

Can I pay cash if I order on your website?

Absolutely! That being said, this only applies to Ottawa residents who plan to pick-up their order. When you're checking out on the website, just select the "Cash on Delivery" option and ensure you bring the exact amount of cash when you pick-up your items. 

Can I pay debit if I order on your website?

Absolutely, just select the "Interact e-Transfer" at checkout. For security purposes, more details are provided in your order confirmation email.

 

DELIVERY & PICK-UP

I live in Ottawa and would like to pick-up order, where are you located?

I'm located near Baseline and Greenbank Rd in the West End of Ottawa. All pick-up details are also provided upon checkout. 

I'm picking up my order, how long before I can get them?

All orders can be picked-up in Ottawa 48 hours after being placed on the website. For example, if placing you order at 12:00pm on Monday, you can schedule your pick-up as soon as 12:00pm on Wednesday. If you need expedited pick-up options, please email us to see if it's available. As a general rule, it does not take the full 48 hours to prepare an order, therefore, if your order is ready early, you'll be notified via email. 

At checkout, you'll be provided with dates and times to pick-up your order, just select the date and time that's most convenient for you. 

My order is being delivered, how long will it take to receive it?

All orders are shipped within 48 hours of purchase and will be shipped using Canada Post. If you select Canada-Untracked there is no tracking number provided.  If you select Canada Post Expedited you will receive a tracking number when shipped.

Delivery standards for Canada Post Expedited are:

  • Ottawa: 1-2 business days
  • Ontario: 3 business days
  • Other provinces: 4 - 8 business days
  • *****Due to Covid 19 Shipping times will be delayed****

How do you know what size of Headband to choose?

Sizing is listed in each product.

3-in-1™️ Topknot- 19"

Classic Topknot

Adult-19'

2T + - 18"

6m-2T - 17"

3-6m - 16"

0-3m - 15"

If you are having trouble deciding which size, take a piece of string measure around your head snugly, then lay string flat.  I use bamboo fabric which has alot of stretch and a soft knit fabric also with good stretch, to accommodate different sizes. If you are unsure please feel free to email me at Info@tinyautumn.com

Will Topknots slip off my head?

Number one question I get.  I can say that I have had only a handful of people that they slip on, mostly due to size or shape of the head.  A smaller size, or choosing the Classic verses the 3-in-1™️ Topknot usually works.

Difference between the Classic Topknot vs 3-in-1™️ Topknot 

Number 2 question I get.  They both have ties that are removable, but the difference is in the width of the Topknot.  The classic is approx 2 1/4" wide and the 3-in-1™️ Topknot is 4 3/4" wide.  The 3-in-1™️ Topknot offers a little more versatility with the wide band reigning in all those loose hairs, or covering up your roots.

Which Fabric do you use?

I use Bamboo (95% Rayon from Bamboo 5% Spandex) and high quality knits (95% Cotton 5% Spandex) All fabric is pre-washed and dried in the dryer. We use Ivory Baby Detergent and I just love the smell.

How do I wash my items?

I wash my items in cold water and dry them in the dryer.  For longer lasting effects, please feel free to wash in cool on gentle cycle and lay flat to dry.

Does the tie come off the Topknots?

The Classic Topknot and 3-in-1™️ Topknot both have removable ties.  You can wear the Topknots in three different ways.  I have a video on the home page to demonstrate!

Beanies

Are your Beanies reversible?

Yes !  Which gives you two hats in one, to coordinate with different outfits. 

What are the Beanies made out of?

 I use eco-friendly Bamboo to line the inside, and high quality knits on the outer.   I also have "All Bamboo Beanies"  which are Bamboo on both inner and outer.

What makes Bamboo so special?

 Bamboo is one of nature's most sustainable resources; it's100% biodegradable and is naturally regenerative.   

Bamboo fabric is naturally anti-microbial, hypoallergenic and thermal regulating. It is also resistant to mould. Bamboo breathes and wicks moisture away due to its porous nature. 

What is eco-friendly?

Eco-friendly fabrics are made from fibers that do not require the use of any pesticides or chemicals to grow. They are naturally resistant to mould and mildew and are disease free.

How do I know what size of Beanie to choose?

We offer 6 sizes of beanies, each stretching comfortably over you and your child's heads and gives them room to grow with the hat. To determine which size is best, measure the head in the location the beanie would sit, from the forehead to the base of the head.
Newborn: 15"
3-12 Months: 16.5"
12-24 Months: 17.5"
3-4T: 18.5"
5-6T: 21"
Adult: 22.5"
Oversized adult: 24"
***Note *** the Beanies have a great amount of stretch and have been known to fit for several years!

How do I wash my Beanie?

Wash in cold water and dry in the dryer.  Again for longer lasting result, wash in cool water and lay flat to dry.  I can tell you that I found my grandson's beanie in the spring, after it was buried in the snow all winter, washed and dried it, and it came out perfectly!